Terms & Conditions

These General Terms and Conditions of Sale and Service (hereinafter "Terms") apply to all services and products offered by Maison Oolong, including in-spa treatments, memberships, packages, and retail products.

Booking an appointment, purchasing a product, or signing up for a membership constitutes full and unreserved acceptance of these Terms, in the version in force at the time of the transaction.

These Terms are governed by the laws of the Province of Quebec and are drafted in French as required by the Charter of the French Language (Law 96).

Maison Oolong offers the following:

• Medical aesthetic treatments (Morpheus8, HIFU, Microneedling, HydraFacial, laser)
• Massage therapy and relaxation treatments
• Beauty and hair care services
• Memberships (Éveil, Glow, Sanctuaire)
• Treatment rituals and protocols
• Premium retail products

All prices are displayed in Canadian dollars (CAD), excluding applicable taxes. Taxes (GST 5% and QST 9.975%) are added at checkout where applicable under Quebec tax law.

Availability of services is subject to confirmation via the SimplyBook.me booking system. Maison Oolong reserves the right to modify its service offering without notice.

• Online bookings are made via SimplyBook.me
• A deposit may be required for certain treatments (medical aesthetic, long-duration protocols). The deposit amount is specified at the time of booking.
• Accepted payment methods: major credit cards (Visa, Mastercard, American Express), debit, and digital wallets via Moneris and Shopify Payments
• A booking confirmation is sent by email within a few minutes of the transaction
• In the absence of email confirmation, please contact us at [email protected] before your appointment

Exceptional circumstances (documented illness, medical emergency, family bereavement) are reviewed individually by management. Please contact us as soon as possible at [email protected].

• Services are delivered at the date and time confirmed in the booking
• The indicated duration of each treatment is approximate and may vary based on clinical assessment
• Maison Oolong reserves the right to substitute the assigned practitioner in cases of illness, emergency, or force majeure, while ensuring equivalent quality of service
• Certain medical aesthetic protocols (Morpheus8, HIFU, laser) require a mandatory preliminary consultation — no service will be performed without prior assessment

Maison Oolong undertakes an obligation of means, not of results. Aesthetic results are inherently variable depending on the individual's biological profile, lifestyle, age, skin type, and adherence to post-treatment care instructions.

No financial guarantee of aesthetic result is offered. The outcome of treatments is presented as indicative only, based on average clinical data.

A mandatory preliminary consultation is required for all medical aesthetic protocols in order to verify contraindications and establish a personalized treatment plan.

Client responsibilities:

• Provide complete and accurate health information (allergies, medications, conditions, pregnancy, implants) prior to any treatment
• Follow post-treatment care instructions provided by the practitioner
• Inform Maison Oolong of any change in health status between booking and appointment

Maison Oolong's liability is excluded or limited in the event of an adverse reaction resulting from information withheld by the client, non-compliance with post-treatment instructions, or a pre-existing contraindication not disclosed during consultation.

• Before/after photographs: remain the property of the client. Use by Maison Oolong (portfolio, social media, marketing) requires prior written consent
• Treatment methodologies, proprietary protocols, and formulations developed by Maison Oolong are its exclusive intellectual property
• The Maison Oolong brand name, logo, and associated visual identity elements are protected trademarks

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including but not limited to: natural disaster, pandemic, government-ordered closure, fire, flood, strike, or power failure.

In the event of force majeure, Maison Oolong will prioritize rescheduling clients at the earliest available date. If rescheduling is not possible, a full refund of amounts paid will be issued.

In the event of a dispute, an amicable resolution will always be sought first. Please contact us at [email protected] with a description of the issue.

If no amicable resolution is reached, clients may contact the Office de la protection du consommateur du Québec (OPC): opc.gouv.qc.ca

The competent courts are those of the judicial district of Montreal, Quebec. The applicable law is the law of the Province of Quebec.

Maison Oolong reserves the right to modify these Terms at any time. The version in force at the time of booking or purchase prevails for that transaction.

Material changes affecting active memberships will be communicated by email at least 30 days before taking effect.